Frequently Asked Questions

Yes! We offer same-day service for most repair calls. Book online or call (910) 469-1459 and we'll get a technician to your home as quickly as possible.

Yes, we offer free in-home estimates for all equipment replacements and new installations. Service call diagnostics are a separate fee, but our Guardian Pro maintenance plan members get waived diagnostic fees.

We offer three plans: Guardian ($13.34/mo) with 5% service discount and priority scheduling, Guardian Plus ($20/mo) with 10% discount and 24-hour priority, and Guardian Pro ($26.67/mo) with 12-hour priority, waived diagnostics, and 5% off replacements. All plans include two annual maintenance visits.

Yes. We hold NC HVAC License #35324 and NC Electrical License #12879. We carry full general liability insurance and workers' compensation coverage. Multiple technicians are EPA certified.

Most residential AC installations are completed in one day. We handle everything from permit filing to final inspection. Complex installations may occasionally require additional time.

Air Support was founded by two Marines who bring military discipline and integrity to every job. We offer flat-rate, transparent pricing with no surprises. We provide same-day service, have over 520 five-star reviews, and have completed 10,021+ jobs. We're locally owned, veteran-owned, and committed to treating every customer like family.