HVAC Repair, Maintenance, and Installation

 
 
 
  Excellent  
    
 Based on 113 reviews 
 
 
  
 
 
 
 
 
 
 
 
  
 
 
 
  
 
 
 Office Manager Azalea 
 
2024-10-01
 
 
 Trustindex verifies that the original source of the review is Google. 
Speedy response and professional communication
  
 
  
 
 
 
  
 
 
 Jason Faircloth 
 
2024-09-30
 
 
 Trustindex verifies that the original source of the review is Google. 
Bryan’s HVAC did an excellent job. Marty was super nice and totally capable. Got us fixed up and running quick. Thanks guys
  
 
  
 
 
 
  
 
 
 Tammy DeCesare 
 
2024-09-28
 
 
 Trustindex verifies that the original source of the review is Google. 
UPDATE to my original review. Chase, the owner of the company took the time to contact me after leaving a 1-star review (see below for abbreviated original review). My understanding, after a pleasant conversation with the owner, is that the tech diagnosed the issue but wanted to gather all of the information of options prior to communicating with me. Not how I'd do it - but how he chose to do it on the day. Which left me in the dark. The communication I received from the receptionist was her interpretation of his notes which indicated replacing the unit. There were apparently other options however the tech wanted to gather information, have a sales manager price out a unit, etc then get back to me. The non-communication from his end, then the miscommunication from the office end spun this experience sideways. All avoidable on the day with a 2 minute phone call. Although I will still hold firm with the 2nd company that came out and got the unit repaired for $70 I can respect Chase and his professionalism in this manner. His concern to investigate the sideways experience certainly shows a commitment to positive experiences from his side.

Original post (shortened)
Beware! This company inherited me from a client list of an old mom n pop company that treated us like gold with extremely fair pricing. My tenants informed me the unit making noises so I called the number I had to Albrighton (the old company) and it patched me through to air support company. The woman on the phone was very nice. They got out there the next day to take a look. My tenants watched from inside the house as the tech spent a handful of minutes taking photos, messing with a couple things, and then was gone in a flash.
I hadn’t heard anything from the tech while he was there or following so I phoned the office. Again the woman was very nice and said the techs notes indicate the unit is NOT REPAIRABLE and I’d need a new unit. That the tech would email or phone me with a quote. Which never happened.
I then searched for and found a locally owned and operated HVAC repair similar to the company I used to use. Explained the situation and asked him to please take a look. He fit me in his schedule the next morning and Within 30 minutes replaced a dead capacitor and my tenants once again have AC for a nominal cost. Is the unit old- yes. Will it need to be replaced one day, yes. But the interim $70 repair and on-the-spot communication is far more my speed.

As I previously mentioned, I can appreciate the owners efforts following my original review. I plan to move forward with the 2nd service man who provided front-end communication and made the repair at a nominal cost. I'm believe Chase, Air Support's owner,  when he said will continue to address and improve his employee's communication techniques with future customers.
  
 
  
 
 
 
  
 
 
 Sandi Fowler 
 
2024-09-26
 
 
 Trustindex verifies that the original source of the review is Google. 
Always a great experience for years w/ Bryan’s Heating & Air, same today with Air Support!!! Polite, Efficient & Professional!!!
  
 
  
 
 
 
  
 
 
 Robert Keefer 
 
2024-09-25
 
 
 Trustindex verifies that the original source of the review is Google. 
Arrived when they said they would
  
 
  
 
 
 
  
 
 
 Andrew Larson 
 
2024-09-24
 
 
 Trustindex verifies that the original source of the review is Google. 
This was my first visit under the new management. Mason was very professional and helpful. Glad to have your support!
  
 
  
 
 
 
  
 
 
 Steven FitzGerald 
 
2024-09-24
 
 
 Trustindex verifies that the original source of the review is Google. 
Bryan showed up on time and was very professional and informative.